Webmail Tutorial


A user with a personal/crew account can access Dualog Connection Suite from shore and ship. The same account credentials (e-mail address and password) are used to log on to both systems.

A user with a corporate/static account can access Dualog Connection Suite on the ship only.


The Dualog Connection Suite WebMail system is hosted at Dualog Webmail.

Note: Your Company might have registered a new Internet domain for Connection Suite e-mail, in which case they must supply you with the appropriate details.


If you are accessing Connection Suite on the computer where the Dualog Connection Suite services are installed there is a shortcut on the desktop:


The shortcut enables access to the Dualog Connection Suite (Intranet) login page via the computer's default Web browser.

If the Connection Suite desktop shortcut is not present or you are accessing Dualog Connection Suite from another computer/device, you will need to know the computer name (or IP address) of the Dualog Connection Suite computer. In your Web browser, enter the name/address of that computer (with prefix http://) in the address field, followed by /webmail - e.g:



Each Connection Suite user has a unique Internet e-mail address which is also the "User ID". The User ID and password are required to be able to login into the Connection Suite system. After successfully following the steps above you will be greeted with the login page.

Here you will use your User ID and password, then press "Log In WebMail" to log in. A prerequisite to accessing the Dualog WebMail is that you need to have a registered hire on the vessel you are onboard.



When logging in to the WebMail you will be greeted with the interface as shown below. Functionality is straightforward and if you have experience in other mail clients like Outlook, Gmail, Firebird, etc, you will be able to use the WebMail without much difficulty. 

On the top left bar (1) is where you compose new emails, reply, forward, delete, and in general manage emails. Left on the screen (2) you have an overview of every folder, further down in this guide we go into detail on how you can manage your folders. In the middle of the screen (3) is the mailboxes and at the far right (4) is where you view emails. The top left bar (5) is where you manage your contacts, navigate to Connection Suite, adjust settings, and change language on the WebMail interface. The general use of WebMail is very intuitive, but we will go into detail on some of the functionality to enhance your user experience.


If you want to change the default layout of the WebMail to fit your preference, you can simply press the cogwheel.


And this options page will pop up:


From here you can customize your layout, sorting column, and sorting order.


To send an email you simply press compose in the top right corner as shown in the image above. After pressing the compose button you will be met with an interface as shown below. In the top right (1) is where you go back to the main WebMail interface, send, save, edit spell check, signature and responses. Just below that (2) is where you add to/from and subject.

To add a cc, bcc, and so on you simply just press "Add Cc" and so on. If you want to add multiple receivers you separate the email addresses by using a comma (, ) e.g. test@evencrew.dualog.net, test2@evencrew.dualog.net


On the right (3) is where you add and see all attachments in the email. You add attachments by pressing "Attach a file" or you can drag and drop files inside the box. When you have added files it will look something like this:


In the middle (4) is where you format and compose your email. On the left side (5), you have your contacts.  


To access your contacts you go to the Contacts tab in the top right corner of the main interface.


When selecting Contacts from the bar, the following windows will appear:


The Contacts window has two main sections:

  1. Groups
    - Add, change or delete groups (If access is granted)
  2. Contacts
    - Overview of all contacts under each group
    - To create a new contact you simply press the "+" sign in the Contacts windows and follow the instructions 

Contacts are divided into four address book groups by default:

  1. Personal
    - Each user can have their personal address book which will be available only for the owner
  2. User Accounts
    - Available for users within the company, if access is granted
  3. Ship
    - Available for users on the ship, if access is granted
  4. Company
    - Available for users within the company, if access is granted

An important factor in having an effective and clean mail client is to have a good folder setup and structure. In the WebMail, you are able to customize your folders by going to settings in the top right corner. Then navigate to folders in the settings list on the left side of the screen. Alternatively, you can access the folder settings directly by pressing the cogwheel on the bottom left in the main WebMail interface and pressing manage folders.


Once you have navigated to the folders section you have a complete overview of all your folders and you get information about the folders under the folder properties.


To add a new parent or subfolder you simply press the plus sign in the bottom left of the screen. Here you will have the option to name yourself and place your new folder in the correct spot. You are able to create as many parent and subfolders to suit your needs. To delete any folder you mark the folder, go to the cogwheel, and press delete.



A handy function in the WebMail is that you are able to preview attachments from emails directly in the WebMail interface. To do this you navigate to a mail where you want to view an attachment, then press the attachment you want to view.


By default, the WebMail chooses to preview the file and it will look similar to the picture below. As you can see under Properties you get some short information about the file and on the right side you see the file, this example uses a PDF file.


If you want to download the file you can do that by pressing Download in the preview or you can download it directly without previewing it by pressing the arrow on the attachment in the email.



In most cases, the system/fleet administrator limits the maximum size of emails that can be sent/received. If you try to send a mail that is larger than permitted you will receive a "Non-Delivery Report" (NDR) from the Message Handling System. This report will appear as a new mail in your inbox.

The NDR will be from the main user (typically the Master) and contains your original mail subject prefixed with the word "Undeliverable: ".

This is an example of how an NDR looks like:


These limits are set by your company/management, any limit size change requests should be pointed towards your relevant contact point in your company/management.



Was this article helpful?
1 out of 2 found this helpful
Have more questions? Submit a request



Please sign in to leave a comment.