System Notification - Warning: The Duacorepro has failed

INTRODUCTION

There are two system notifications related to Duacorepro:

• Warning: The Duacorepro has failed locking the tunnel
• Warning: Network Control has failed locking on the connection method

Duacorepro is the service in charge of Dualog Network Control onboard a ship Dualog Connection Suite system.

Connection Suite can send some warning emails to the ship's Postmaster to keep the ship informed at all times about unexpected behaviors that may affect selected routine tasks.

The following system notifications are triggered as soon as a malfunction is detected, regardless of whether the malfunction is persistent or temporary.

Please assess whether the task mentioned in the email is currently functioning as intended before taking any action.

If it does, it means that the failure was only temporary and that no action is required.

• WARNING: THE DUACOREPRO HAS FAILED LOCKING THE TUNNEL

-----Original Message-----
 From: noreply@dualog.net [mailto:noreply@dualog.net]
 Sent: 12 February, 2022 05:24
 To: master.generic@dualog.net
 Subject: Warning: The DuaCorePro has failed locking the Tunnel
 
 Warning: Connection to the DuaCorePro has failed Dualog Connection Suite has not been able to establish connection to DuaCorePro.
 This could indicate a problem with the DuaCorePro service.
 As a result data can have been transferred on a more expensive carrier.
 
 A restart of the DuaCorePro service, or a computer restart could help.
 
 For assistance please contact Your company IT support or Dualog Support (+47 776 21 911).

For assistance please contact Your company IT support or Dualog Support (+47 776 21 911).

Connection Suite includes several modules that provide firewall and net routing capabilities to the vessel. Sometimes this module can fail to work as intended.

Possible Workaround: Restart the physical Dualog PC

• WARNING: NETWORK CONTROL HAS FAILED LOCKING ON THE CONNECTION METHOD

-----Original Message-----
From: noreply@dualog.net [mailto:noreply@dualog.net]
Sent: Saturday, 16 April, 2022 11:47 AM
To: master.generic@dualog.net
Subject: Warning: Network Control has failed locking on the connection method

Warning: Connection to Network Control has failed Dualog Connection Suite has not been able to establish connection to Network Control.
This could indicate a problem with the Network Control service.
As a result data can have been transferred on a more expensive carrier.

A restart of the Network Control service, or a computer restart could help.

For assistance please contact Your company IT support or Dualog Support (+47 776 21 911).

This message indicates that Connection Suite was unable to send data via a communication method currently in use on the vessel. You should be aware that these notifications are typically generated when there is an intermittent connection to shore.

This could be due to a temporary loss of satellite connection, network congestion, a lack of satellite coverage, a vessel being blocked by cranes while docked, and so on.

This is usually a temporary issue, and you can disregard the notifications once satellite connections are restored. If the problem persists, contact your airtime provider or communications equipment vendor for further assistance.