User Account Administration

INTRODUCTION

This article will explain how to perform the following account administration tasks on Dualog Portal, where you will need an account with the role "Owner" to perform the necessary user account administration.

  • New Account Creation (Stationary or roaming)
  • Disable or reactivate existing accounts (Individually or multiple)

For password reset, please refer here.

NEW ACCOUNT CREATION

  1. Upon logging in to Dualog Portal, go to Connection Suite > CS Accounts (Alternative Direct Link) dualog3.gif
  2. Click on Create Account > Select Account Type > Fill up all mandatory fields accordingly
  • ROAMING ACCOUNT (CREW)

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  • STATIONARY ACCOUNT (BUSINESS)

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ACCOUNT DEACTIVATION/REACTIVATION

  1. Upon logging in to Dualog Portal, go to Connection Suite > CS Accounts (Alternative Direct Link)dualog3.gif
  2. Select the account > Set to "Disable" or "Active" on the Account statusdualog1.gif

 

  • MASS SELECTION (ENABLE/DISABLE)
  1. You can manually select multiple accounts or check the "select all" box to select all 20 accounts within the page itself.
  2. Proceed to enable or disable the selected accounts.

 

 

 

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