Quarantined, Email Searches and Pending messages

INTRODUCTION

  • Quarantine Messages - Messages that exceed the allowed message size on a company's filter and require manual release. (Click here to access the Quarantine feature and its settings)

Note: If the Quarantine feature is not enabled, emails will be rejected if they do exceed the allowed message size on a company's filter

  • Pending Messages - Messages received have passed through the various filtering mechanisms and checks within a company's configurations and awaiting download to the intended vessel(s).
  • Search for Messages - Useful for email investigations to identify messages that could potentially be blocked due to specific filtering mechanisms in a company or have been successfully sent or received to and from a vessel.

This article will provide step-by-step instructions to check Quarantine Messages, Pending Messages, and Searching Message in Dualog Portal.

 

QUARANTINED MESSAGES

When an email has been quarantined, the sender, recipient, and ship postmaster will receive a Quarantine Notification. (Click here for the settings)

This needs to be approved manually by an administrator, through the Dualog Portal or Admin App, where a quarantined email can be released or rejected accordingly.

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  1. Log in to Dualog Portal with the appropriate credentials > Select Quarantine Messages
  2. Check and select the Quarantine Message(s) required to be released or rejected.
    • Show Headers can be selected to verify the headers within an email for more information.

Quarantine_message.gif

 

PENDING MESSAGES

  1. Log in to Dualog Portal with the appropriate credentials > Select Pending Messages
  2. Check on the latest pending message(s) for a vessel and reject if necessary.
    • Show Headers can be selected to verify the headers within an email for more information.

Pending_message.gif

 

MESSAGE SEARCH

  1. Log in to Dualog Portal with the appropriate credentials > Select Search for Message
  2. Set all necessary settings (Date range, time,  vessel, to ship or from ship) > Search
    • Click on Message Details to specify the search even further.

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Note The current search period is limited to 7 days and below.

Search_message.gif

 
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