Spam Score Quarantine

INTRODUCTION

Aside from the general quarantine feature, where a message that exceeds the enforced size restriction is quarantined or rejected if the feature is not enabled.

Spam score quarantine is now available for your vessels as an additional layer of email filtering and security. By default, this feature is disabled.

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When enabled, all incoming emails with a spam score higher than a certain threshold are quarantined here before being delivered to the intended vessels.

Dualog Maildefence evaluates and determines the spam score.

This article will walk you through the process of enabling the spam score quarantine feature, editing the spam score option, and releasing quarantined emails due to the spam score threshold.

 

ENABLING OF SPAM SCORE QUARANTINE

  1. Upon logging into the Dualog portal with your account, proceed to Connection Suite > Email
  2. Go to Settings > Under the Quarantine section, click on Edit settings
  3. Click on Edit Threshold
  4. By default, 7- 10 option is selected (Other options that best meet your requirements can be chosen)
  5. Save Changes

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Note: The threshold option can be changed at any time, and it will apply to newer incoming emails.

 

RELEASING OF SPAM SCORE QUARANTINED EMAILS

  1. Upon logging into the Dualog portal with your account, proceed to Connection Suite > Email
  2. Click on Quarantine Messages
  3. Locate email(s) that is/are quarantined due to the reason "spam score"
  4. Click on the kebab menu to approve, reject or check on the email headers for further assessment of the legitimacy of an email

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