Spam Score Quarantine

INTRODUCTION

If an email message exceeds a certain preconfigured size restriction, it will be set into quarantine or rejected if Quarantine the feature is not enabled.

As an additional layer of email filtering and security, Spam Score quaratine is now available.

When enabled, all incoming emails with a spam score higher than a certain threshold are quarantined before being delivered to the intended vessels.

Dualog Maildefence evaluates and determines the spam score.

This article will walk you through the process of enabling the spam score quarantine feature, editing the spam score option, and releasing quarantined emails due to the spam score threshold.

ENABLING OF SPAM SCORE QUARANTINE

1. Upon logging into the Dualog portal with your account, proceed to Connection Suite > Email
2. Go to Settings > Under the Quarantine section, click on Edit settings
3. Click on Edit Threshold
4. Best practise would be to select "7- 10" option (Other options that best meet your requirements can be chosen)
5. Save Changes

Note: The threshold option can be changed at any time, and it will apply to newer incoming emails.

RELEASING OF SPAM SCORE QUARANTINED EMAILS

1. Upon logging into the Dualog portal with your account, proceed to Connection Suite > Email
2. Click on Quarantine Messages
3. Locate email(s) that is/are quarantined due to "spam score"
4. Click on the hamburger menu to approve, reject or check on the email headers for further assessment of the legitimacy of an email