INTRODUCTION

The current antivirus solution is reaching End of Life as established by ESET, and will be replaced by a new service called Dualog Endpoint.

To learn more about Endpoint, feel free to browse our website.

This procedure will also uninstall the obsolete Antivirus ESET 6.5, if present on the machine.

This means that there is no need to manually uninstall the existing ESET 6.5 when installing Dualog Endpoint.

PRE-REQUISITES

1. Download DualogClientInstaller.exe”

2. Download the Dualog Endpoint installers here, according to the OS: 

   • • Windows Desktop installer (Windows 7 SP1 and above, full compatibility and system requirements here)
     • Windows Server installer (Windows Server 2008 R2 SP1 and above, full compatibility and system requirements here)
3.  Configure firewall rules
   Ensure that you have configured your firewall to allow:
   
   Protocol: TCP
   Ports: 2222, 2223, 443
   Direction: to and from
   Destination: apps.dualog.com and 93.188.232.76
   
   If you use the Dualog Network Control service, the rule can be added directly on the Dualog Portal. Refer to the article Network Control: Firewall Rules if you should need extra assistance.

MANUAL INSTALLATION

1. Place both Dualog Client and Endpoint installers on a local directory of the machine that requires to be installed with Dualog Endpoint Security.
2. Install and register Dualog Client > select Dualog Endpoint Security as the service to be installed.
3. Check the box "I want to uninstall incompatible security products" if the previous Antivirus solution is present on the machine and click on Continue.
4. Click on Continue once the uninstall procedure is completed.
5. Install Dualog Endpoint.
   
   
   
   
6. Upon a successful installation, ESET Endpoint Security will be launched automatically

AUTOMATIC INSTALLATION

1. Under the installation tab of the Dualog Endpoint Security on the Dualog Apps portal, enable ESET Cloud Deployment.
   
   
2. Place the Dualog Client installer on a local directory of the machine that requires it to be installed with Dualog Endpoint Security.
3. Install and register Dualog Client > select Dualog Endpoint Security as the service to be installed.
4. Dualog Endpoint will be deployed and installed silently in the background.
5. Upon a successful installation, ESET Endpoint Security will be launched automatically

ACTIVATION

If all whitelisting is in place, the product license activation and update will commence automatically upon being detected by the shore servers.

Note: 

If connectivity between the ESET Management Agent on the client machine and the ESET shore server is blocked, the activation could fail.
Our server won't be able to control or activate the machine if the communication is blocked since it won't be able to locate it in ESET.
The standard port for this connection is 2222.

SHORE STATUS

All machines installed with Dualog ESET Endpoint Security would be displayed on the Apps portal, where both monitoring and configurations can be performed.

IMPORTANT:

Please also ensure that the Trusted Network configuration has been reviewed and configured accordingly for the newly-installed vessel.