Welcome to the Dualog Academy, an on-demand hub of information and resources aimed at welcoming new customers and employees into the world of Dualog. We believe that understanding our products and services, their values, and their applications is the foundation for building strong, lasting relationships. Here's what you can expect to find:
- An Overview of Dualog and how to reach us
- An Introduction to Dualog’s Products and Services and how to get started
Introduction to Dualog
Dualog was founded in 1994 and since then, we have developed and delivered innovative software solutions with the purpose of bringing ship and shore closer. Our purpose-built services for cybersecurity, email, data transfer, and internet management help the global shipping industry to enable the integrated ship.
You can find out more about Dualog at https://www.dualog.com/
Here, you will find our company’s latest news, information about services, and other important information, which includes the following:
- Terms and Conditions
- Service Level Agreement
- Privacy Policy
- Data Processing Addendum on GDPR
- Vulnerability Disclosure Program
Touchpoints
Should you require any assistance with Dualog’s services, here are the various touchpoints available for you to reach out.
- Our Dualog Portal allows you to manage the Dualog services deployed on your ships
- To view the current status of Dualog’s systems and services, visit https://status.dualog.com/
- You may browse Dualog’s Knowledge Base, a collection of articles on how to use specific Dualog services at https://support.dualog.com/
- Contact Dualog support by emailing support@dualog.com or calling either +47 77 62 19 11 (Norway) or +65 62 22 19 11 (Singapore)
- If you are an existing customer, feel free reach out to your dedicated customer success manager.
Going through each section of this academy will help you get started on each feature or service at Dualog. We hope you enjoy your time here!
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