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  • Latest Connection Suite Download Links
    • INTRODUCTION

    On this page, you will find the latest download links for Dualog Connection Suite. Click on the link related to the product you wish to download and select where you want to save the file on your PC.

    • CONNECTION SUITE 3.0 FILES
    File/Link Size  Purpose
    setup_x64_3.00.003.exe 502Mb  Full installer 64bit (x64), includes Oracle 11G
    setup_x86_3.00.003.exe 484Mb  Full installer 32bit (x86), includes Oracle 11G
    core_setup_3.00.003.exe 181Mb  Core setup, installs only Connection Suite
    Upgrade_2.36-3.00.003.exe 74.4Mb  Upgrade from 2.36/2.38/2.39 to 3.00.003
    Instant Vessel Kit 3.00 - 002 878Kb  Clean-up database to a fresh start (Specifically for 3.00.001 and 3.00.002)
    Instant Vessel Kit 3.00.003 878Kb  Clean-up database to a fresh start (Specifically for 3.00.003)
    Welcome Guide (Captain).pdf 291Kb  A quick guide on familiarizing with the new   user interface
    Welcome Guide (Crew).pdf 233Kb  A quick guide on familiarizing with the new   user interface

     
    Click here to download the unattended versions of the same installers.

    • OLDER VERSIONS

    If you need an even older version of Dualog Connection Suite, please inquire Dualog Support at  support@dualog.com.

  • How to install Connection Suite
    • INTRODUCTION

    This guide describes the necessary steps to install the latest version of Dualog Connection Suite. The PC where Dualog Connection Suite is going to be installed will be referred as "Dualog PC".

    • REQUIREMENTS
    The Dualog PC must match the current redirect.jpg System Requirements.
    Any preexisting installation of Dualog Connection Suite and its related modules need to be uninstalled from the Dualog PC.
    redirect.jpgA Full Dualog Connection Suite installer file (usually named setup_x64_[version number] or setup_x86_[version number].
    A Dualog Startpack that matches the Connection Suite version that is going to be installed.

     

    • INSTALLATION PROCEDURE
    1. Doubleclick on the setup_x64_2.32.002.exe. If you receive an error stating that your Operative System is not compatible with this version, doubleclick the setup_x86_2.32.002.exe file.
    2. Click on “Yes” on the following pop-up dialogue box.
    3. Click on “Next”, then on “I Agree”, then on “Next”.
    4. You will see a popup window confirming that Port 80 is available for Dualog Web Server. In the unlikely event that the port 80 is occupied by something else, choose port 81 and click on OK, then in the following window click on “Next”.
    5. You will be now prompted to choose if you want to install Oracle XE as a part of the installation. Make sure that Archive Log are ticked and click on the Install button.
    6. After a minute or so you will be asked to choose if you want to install the Duacore Pro service. Click on “Yes”.
    7. At the Installation Complete window, click on “Next”, then on OK. At this point the Oracle database installation procedure will begin.
    • ORACLE 11g EXPRESS EDITION INSTALLATION PROCEDURE
    1. On the InstallShield Wizard for Oracle Database 11g Express Edition welcome window, click on Next.
    2. Click on “I accept the terms in the license agreement” and click on “Next”, then “Next” again.
    3. When prompted to enter and confirm a password for the database, write the following password: oracle
    4. Confirm the password and click “Next”, then click on the Install button. When the install procedure is complete, click on the “Finish” button.
    5. When you see the “Database Initialization OK” window, click on “Next”.
    6. You are now requested to insert the StartPack file. Click on the “…” button, navigate to where the StartPack file is located on your computer and click on Next.
    7. You will be prompted to allow the Apache service through the Windows Firewall. Select all options (Private networks and Public networks) and click on the “Allow access” button. Complete the installation.
    8. You will be asked if you want to reboot the PC now. Click on "Reboot Now".

    After the PC has rebooted, test all Dualog functionalities (send and receive emails, test internet surfing, register crew on board where applicable) and if you notice something out of ordinary, please contact your IT department or Dualog support @77621911

    If this is not a new installation of Connection Suite and you possess an IMAP backup that needs to be restored, you can redirect.jpg start the procedure anytime now. If you are preparing a reinstallation, remember to redirect.jpg perform an IMAP backup before redirect.jpg uninstalling Connection Suite.

    If you are planning to install the Dualog ESET Antivirus solution on the Dualog PC, you can redirect.jpg start the procedure anytime now.

  • System Requirements for Connection Suite
    • INTRODUCTION

    Dualog Connection Suite consists of a standard package plus optional extensions. This document describes the requirements of different configurations of Dualog Connection Suite, as well as software requirements/support. This document is valid from Dualog Connection Suite version 3.0 and onwards.

    • CORE INSTALLATION HARDWARE REQUIREMENTS

    Please note that these requirements are a minimum.
    IMPORTANT: If other applications are running on the same computer as Dualog Connection Suite, higher CPU, memory, and disk capacity apply.

    The following requirements apply when running the Dualog Connection Suite Core service only:

    CPU Intel® Core™ i3 or equivalent
    RAM Minimum 2 GB (recommended 4 GB)
    DISK SPACE The installation itself takes approx. 50 GB. In addition data storage (e-mail, log files, File Transfer, database, etc) must be added. HQ graded server disks are highly recommended.
    I/O Serial Ports, Network Adapters according to communication equipment requirements.

     

    • E-MAIL

    When using the email services (Business Mail and Crew Mail), no further requirements apply to CPU and RAM, while disk requirements will increase. On average, the email services generates approx. 20 GB per year, while backup will add up this space multiplied by 4.

    • NETWORK CONTROL

    To avoid reduced throughput on internal traffic, a CPU with at least four cores is required. The following minimum HW recommendations apply:

    CPU Intel® Core™ i5-2300+ or equivalent
    RAM 4 GB
    DISK SPACE Network Control stores data in the Oracle database, no specific HDD requirements
    I/O A minimum of two network interfaces: one connecting the ship’s LAN and the other the communications equipment.
       
    • SUPPORTED OPERATING SYSTEMS

    Dualog Connection Suite Services and Extensions can run on the following Microsoft Operating Systems:

    Operating System Connection Suite Supported
    Windows 10 (64 bit) YES
    Windows 2008 Server SP2 (32 bit + 64 bit) YES (*)
    Windows 2012 Server (64 bit) YES (*)
    Windows 2012 Server R2 (64 bit) YES (*)
    KB2919355 and KB2919442 required
    Windows 2016 Server (64 bit) YES (*)
    Windows 2019 Server (64 bit)

    YES (*)

    Compatible only with Dualog Connection Suite 2.39 and above.

    Additional Required Software (included in the latest Dualog installer)
    Visual C++ Redistributable for Visual Studio 2015 Update 3
    .NET Framework 2.0, 3.0, 3.5, or 4

     

    (*)We do not recommend Connection Suite installations on a Window Server that is also a domain controller.

    In all server versions, we recommend that tests and pilots are done before a production rollout, as we are not able to guarantee that all architecture designs will provide the same results.

    • SUPPORTED BROWSERS

    The user interface in Connection Suite is mainly a Non-Flash based webpage and can be accessed via any computer connected to the ship's LAN. The following browsers are tested and highly recommended. 

    Microsoft Edge (Chromium) Latest version available
    Mozilla Firefox Latest version available
    Google Chrome Latest version available

     

    Important note: For user log-in and usage of the Internet, Quota Management, and CrewMail (Webmail), HTML5 is supported. Therefore, tablets and smartphones may be used by ship staff to access Connection Suite Services.


  • Checking personal internet traffic summary

    Access your personal Dualog page with your private login credentials, then click on the My Page tab and then on Internet Traffic.

    What you see is a report of your internet usage. You may use this information to better understand how your internet traffic has been used.

    Note: For privacy reasons, Connection Suite does not store information about the destination (i.e. what sites or services you've used). It only stores the amount of data, and from what device you've used this data

    1. Click the Internet Traffic tab.
    2. Choose From a date and To a date in the upper left part of the Search section.
    3. Click Search to see your Internet traffic for the selected period in the window on the next
      page.


    Note:
    You may get more data in the sections Hire Summary and Transactions in the lower part of the window above.

    Clicking on the Internet Status tab, you will also be able to see redirect.jpg how much data you have consumed and how much data you have left in your account for the time being.

     

  • Admin App Introduction

    INTRODUCTION

    The Dualog Admin app is the enterprise mobility app that allows Dualog® Connection Suite™ administrative functions to be performed in a convenient, modern and safe manner.

    FUNCTIONALITY

    Functions currently available in the administration portal (dualog.net) will be alternatively available from the Dualog Admin app, and new functions might only be available in the app. This is to follow the trend that more and more users (and administrators) are using mobile devices (smartphones and tablets) instead of a personal computer. 

    Because the Admin app is focused on administrative tasks, it requires administrator authentication to function. The users will be the same as the ones that currently have access to administer their vessels in dualog.net. The initial functionality is the Email Quarantine Administration. 

     

    DOWNLOAD LINKS

    The Admin App can be downloaded from the following locations:

    Google Play:
    https://play.google.com/store/apps/details?id=com.dualog.admin

    App Store:
    https://itunes.apple.com/kr/app/dualog-admin/id1322916600 

     

    Scan the QR code to download from the App Store or Google Play:

     

     

     

  • Crew Connection App introduction

    INTRODUCTION

    Dualog Crew Connection App is for connecting to Dualog® Connection Suite™ Ship software when used onboard a ship with the service enabled. It provides authentication and internet usage control.

    KEY ELEMENTS

    • Fair allocation of data capacity onboard, by management assigning each crew member a data volume (Mbyte) quota per month or week or day. There might also be a time limit per day, as well as the possibility of buying additional data.
      This app allows the individual crew member to monitor data usage, providing full visibility and control over his quota.

    • Quota allocation and email access require each crew member to use his/her credentials (email and password) provided by management.
      This app makes it simple to use these credentials to logon and logoff mobile devices from Dualog® Connection Suite™ Ship.

    • Dualog® Connection Suite™ Crew Email can be accessed directly from within the app when onboard.

     

     

    DOWNLOAD LINKS

    The Crew Connection App can be downloaded from the following locations:

    Google Play:
    https://play.google.com/store/apps/details?id=com.dualogapp.dualogapp

    App Store:
    https://itunes.apple.com/kr/app/crew-connection/id1139734652?l=en&mt=8 

     

    Scan the QR code to download from the App Store or Google Play:

     

     

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