Promoted articles
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Dualog Portal - Getting Started
This article will provide step-by-step instructions on how to get started on Dualog Portal before accessing the available features.
- Register an account on Dualog Portal (For both existing and new customers)
- Request for an invitation to an organization.
- If there is/are existing members within the organization, they may send an invitation (Under Procedure for Owner)
- If there is/are no existing members within the organization, reach out to Dualog support at support@dualog.com with the registered email address or username.
- Accept the invitation (Under Procedure for invitee)
- You are all set to access the available features now!
Articles on the available features on Dualog Portal are available here, along with video tutorials here.
For official feedback submission, please log in to Dualog Portal and submit a form located at the bottom right.
Account Password Reset
This article will describe how to administer an account on Dualog Portal, where you will need an account with the role "Owner" to perform the necessary user account administration.
- Under Dualog Portal, go to Connection Suite > CS Accounts (Alternative Direct Link)
- Select the account > Click on "Change password" (Minimum = 8 characters)
- Enter new password > Click on "Change password"
- SELF PASSWORD RESET (FOR SHIP CONNECTION SUITE VERSION)
- The Ship Connection Suite version needs to be on 3.0 at the minimum (Click here for latest download links)
- Click here for the article on Crew Self Password Reset - Connection Suite 3.0
User Account Administration
This article will describe how to administer an account on Dualog Portal, where you will need an account with the role "Owner" to perform the necessary user account administration.
- NEW USER ACCOUNT CREATION
- Upon logging in to Dualog Portal, go to Connection Suite > CS Accounts (Alternative Direct Link)
- Click on Create Account > Select Account Type > Fill up all mandatory fields accordingly
Example of Crew Account Creation (Roaming)
Example of Ship Account Creation (Stationary)
- USER ACCOUNT DEACTIVATION
- Upon logging in to Dualog Portal, go to Connection Suite > CS Accounts (Alternative Direct Link)
- Select the account > Set to "Disable" on the Account status > Disable Account
Enable Sign-In Approval Feature
The crew sign-in feature has been activated to improve security and prevent unauthorized use of accounts onboard. If enabled, Internet and email will only be available to crew members after approval from the captains. Authorized persons will receive an email asking for approval, whenever a new sign-in is performed onboard.
This article will show how an administrator can enable the sign-in approval feature within the organization and for a specific user group.
Login to Dualog Portal using an administrator account: (Click here if you have yet to register)
- Click on the Hamburger menu at the top left corner > Connection Suite > CS Groups
- Search or select the user group(s) that require(s) the sign-in approval feature
- Under Group Settings > enable "Require sign-in approval"
- Click on Save to apply the change
[Ship] Approval of crew sign-in
The crew sign-in feature has been activated to improve security and prevent unauthorized use of accounts onboard. If enabled, Internet and email will only be available to crew members after approval from the captains. Authorized persons will receive an email asking for approval, whenever a new sign-in is performed onboard.
On the main dashboard, the captain will have an overview of the existing crews that have successfully registered onboard as well.
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APPROVING CREW SCHEDULE ONBOARD
Login to Dualog Connection Suite using the vessel account:
- Click Pending Sign-On (Alternatively, click on the menu located at the top left corner > Pending Sign-On)
- Click Approve or Reject the Sign-Ins Pending Approval for the crew.
- Approved Crew will now appear on the main dashboard.
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SIGNING ON BEHALF OF A CREW MEMBER
The captain may register a crew account onboard on behalf of a crew. (Note: This feature may or may not be available, depending on the access right given. Please check with your company for further details)
Upon logging in to Dualog Connection Suite using the vessel account:
- Click Sign-On Crew
- Select or search for the appropriate crew
- Select the "To Date" accordingly
- Click Sign-On Crew
The newly signed-on crew is now reflected under the existing crew list.
How to perform an IMAP restore
The following document serves as a guide to perform an IMAP restore.
If you have a computer crash or changing to a new computer and have a valid IMAP backup, then you can use this procedure to restore your mail content.
- Ensure that you have a valid IMAP backup, by having at least the following files:
- imapmailstore.dualogbackup.archive
- imapmailstore.dualogbackup0
If the backup contains several GB of mail you should have more than just the two files above. This is an example of a regular IMAP backup of decent size:
- Login to Dualog Connection Suite
- Click on the menu > Technical Setup > IMAP Backup > Restore Backup
- Specify the full directory where the above files are stored, specifically the .archive file (Example: C:\backup\imapmailstore.dualogbackup.archive)
- After you have specified the full backup directory, click on "Restore Backup" to start restoring the IMAP backup.
- The IMAP service will proceed with the unpacking and restoring in the background, where emails may start appearing in the inbox gradually.
IMAP Backup & Shore Configuration
The following document serves as a guide to initiating IMAP backup onboard and configuring IMAP backup on the Dualog Portal.
IMAP Backup automatically backs up all email, both crew mail, and business mail, on the Dualog Mail Server. Once configured, the IMAP Backup will run on a daily or weekly basis and will back up all mail same time, the same day of the week.
- Login to Dualog Connection Suite
- Click on the menu > Technical Setup > IMAP Backup > Backup Mail Store
3. Navigate to the specified IMAP backup folder and verify that a dualog backup folder called dualog_backup_tmp has been created. Ultimately, the IMAP backup process will create a minimum of two files, named:
- imapmailstore.dualogbackup.archive
- imapmailstore.dualogbackup0
If the IMAP repository on board already contains several GB of mail, other files will appear, such as:
imapmailstore.dualogbackup1
imapmailstore.dualogbackup2
imapmailstore.dualogbackup3
and so forth. This is normal and indicates that the automatic IMAP backup procedure is working as intended.
Depending on the amount of mail already stored on the IMAP server on board, the entire procedure can last from a few minutes to several hours. Remember that the IMAP backup will include all mail history of the vessel from the beginning of time until the moment the IMAP backup was initiated. Any subsequent mail will only be included in the upcoming backup.
The previous IMAP backup will be stored within the OLD folder of the configured directory.
!!!IMPORTANT!!! If the IMAP backup directory points to a network drive, the user running the Windows Service called 'Dualog Connection Suite IMAP Service' needs to have read/write access to the directory to be able to place there.
- IMAP BACKUP SHORE CONFIGURATION
- To specify or amend the location where the backup(s) will be saved, this has to be done on Dualog Portal.
- Upon logging into Dualog Portal, go to Connection Suite > CS Ship Setup > Select the vessel.
3. Under Periodic Backup, you may choose to amend the existing backup location directly or clicking on "Add Backup Location" for a new one.
4. Select the backup interval accordingly (Either Daily or Weekly, followed by the time in UTC)
- Click on the "Backup History" to display both the latest and overall backup details
Dualog Protect - Get started
INTRODUCTION
Dualog Protect stops most malware, ransomware, trojan, and phishing attempts, ultimately blocking unsafe or suspicious internet resources before any harm is done by monitoring all activity at the DNS-level. The service is easy to set up and configure to your requirements for what types of content you wish to block. This article will get you started with Protect on your fleet.
PREPARATION STEPS
You will need a couple of things in place before you get started with the installation of Dualog Protect.
- You will need a valid account on apps.dualog.com
- Make sure all necessary IP and ports are whitelisted on your firewall(s)
- You have created at least one Dualog Protect policy to assign to your ships
- Download the latest installation file from https://apps.dualog.com/installations
- Disable any existing DNS service on the PC where Dualog Protect will be installed. Typical examples
- Any external DNS relay/forwarder
- If you are running Network Control, go to Remote Config > choose the ship > Network Control. Make sure to untick the options “DNS Relay” and “DNS cache” and save.
INSTALLATION
Dualog Protect can be installed on any client PC on board, as long as the system requirements are met. If you are running Active Directory on your ship, Dualog Protect cannot be installed on the Domain Controller as it would create a DNS loop.
Typically, you want to install Dualog Protect on a PC or server that is reachable from all onboard subnets that you wish to protect. If you are running Dualog Network Control, that PC is a good candidate to install Protect. If unsure about where to install, get in touch with us. We will be happy to help.
The standard installation process is described here. Follow the procedure and, once completed, continue with the steps below to complete the deployment of Dualog Protect.
ASSIGN THE DUALOG PROTECT POLICY
You can now proceed to assign the ship to your Protect policy. Go to the Protect "Configuration" tab. Now click on “Assign” and make sure your ship is ticked for this policy.
DNS ROUTING
Dualog Protect is now active and ready to handle the DNS requests on board.
Make sure your WAN network adapter uses 127.0.0.1 as primary DNS.
Any client PC you wish to protect will need to have the Dualog Protect PC's IP address as their primary DNS server.
You can now go ahead and test Dualog Protect.
Dualog Access - Developers' Guide
INTRODUCTION
Dualog Access is a single sign-on/identity management service created for use on locations not always online. The service is designed for maritime use but is suitable for any remote location where internet access is unstable or absent.
To use Dualog Access for logon/authentication to applications, each application must implement integration with Dualog Access. Dualog Access uses the OAuth 2.0 standard for authentication. Before integrating applications to use Dualog Access, it is advised to learn more about OAuth 2.0.
This article describes how to use Dualog Access from a developer’s perspective. Installing and configuring Dualog Access and Dualog Connection Suite is not covered in this document.
TABLE OF CONTENTS
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- Supported Operating Systems
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- Authorization Code Flow
- PKCE
- Implicit Flow with Form Post
- Hybrid Flow
- Client Credentials Flow
- Device Authorization Flow
- Resource Owner Password Flow
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- Resource Owner Password
- Basic Steps
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- Discovery
- Authorize
- Token
- User Info
- Device Authorisation
- Introspection (Coming Soon)
- Revocation
- End Session
Latest Connection Suite Download Links
On this page, you will find the latest download links for Dualog Connection Suite. Click on the link related to the product you wish to download and select where you want to save the file on your PC.
- CONNECTION SUITE 3.0 FILES
Click here to download the unattended versions of the same installers.
If you need an even older version of Dualog Connection Suite, please inquire Dualog Support at support@dualog.com.
Latest Antivirus download links
On this page, you will find the latest download links for Antivirus and relevant files. Before installing, make sure all system requirements are met.
Click on the link related to the file you wish to download and select where you want to save the file on your PC.
Please follow the links for guides on how to install and uninstall Dualog Antivirus:
- Installation on Dualog Server
- Installation on Clients
- Uninstallation of Dualog Antivirus
- Uninstallation of Dualog Antivirus (With ESET removal tool)
System Requirements for Connection Suite
Dualog Connection Suite consists of a standard package plus optional extensions. This document describes the requirements of different configurations of Dualog Connection Suite, as well as software requirements/support. This document is valid from Dualog Connection Suite version 3.0 and onwards.
- CORE INSTALLATION HARDWARE REQUIREMENTS
Please note that these requirements are a minimum.
IMPORTANT: If other applications are running on the same computer as Dualog Connection Suite, higher CPU, memory, and disk capacity apply.
The following requirements apply when running the Dualog Connection Suite Core service only:
| CPU |
Intel® Core™ i3 or equivalent |
| RAM |
Minimum 2 GB (recommended 4 GB) |
| DISK SPACE |
The installation itself takes approx. 50 GB. In addition data storage (e-mail, log files, File Transfer, database, etc) must be added. HQ graded server disks are highly recommended. |
| I/O |
Serial Ports, Network Adapters according to communication equipment requirements. |
When using the email services (Business Mail and Crew Mail), no further requirements apply to CPU and RAM, while disk requirements will increase. On average, the email services generates approx. 20 GB per year, while backup will add up this space multiplied by 4.
To avoid reduced throughput on internal traffic, a CPU with at least four cores is required. The following minimum HW recommendations apply:
| CPU |
Intel® Core™ i5-2300+ or equivalent |
| RAM |
4 GB |
| DISK SPACE |
Network Control stores data in the Oracle database, no specific HDD requirements |
| I/O |
A minimum of two network interfaces: one connecting the ship’s LAN and the other the communications equipment. |
- SUPPORTED OPERATING SYSTEMS
Dualog Connection Suite Services and Extensions can run on the following Microsoft Operating Systems:
| Operating System |
Connection Suite Supported |
| Windows 10 (64 bit) |
YES |
| Windows 2008 Server SP2 (32 bit + 64 bit) |
YES (*) |
| Windows 2012 Server (64 bit) |
YES (*) |
| Windows 2012 Server R2 (64 bit) |
YES (*)
KB2919355 and KB2919442 required
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| Windows 2016 Server (64 bit) |
YES (*) |
| Windows 2019 Server (64 bit) |
YES (*)
Compatible only with Dualog Connection Suite 2.39 and above.
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| Additional Required Software (included in the latest Dualog installer) |
| Visual C++ Redistributable for Visual Studio 2015 Update 3 |
| .NET Framework 2.0, 3.0, 3.5, or 4 |
(*)We do not recommend Connection Suite installations on a Window Server that is also a domain controller.
In all server versions, we recommend that tests and pilots are done before a production rollout, as we are not able to guarantee that all architecture designs will provide the same results.
The user interface in Connection Suite is mainly a Non-Flash based webpage and can be accessed via any computer connected to the ship's LAN. The following browsers are tested and highly recommended.
| Microsoft Edge (Chromium) |
Latest version available |
| Mozilla Firefox |
Latest version available |
| Google Chrome |
Latest version available |
Important note: For user log-in and usage of the Internet, Quota Management, and CrewMail (Webmail), HTML5 is supported. Therefore, tablets and smartphones may be used by ship staff to access Connection Suite Services.
How to install Connection Suite
This guide describes the necessary steps to install the latest version of Dualog Connection Suite. The PC where Dualog Connection Suite is going to be installed will be referred as "Dualog PC".
- Doubleclick on the setup_x64_2.32.002.exe. If you receive an error stating that your Operative System is not compatible with this version, doubleclick the setup_x86_2.32.002.exe file.
- Click on “Yes” on the following pop-up dialogue box.
- Click on “Next”, then on “I Agree”, then on “Next”.
- You will see a popup window confirming that Port 80 is available for Dualog Web Server. In the unlikely event that the port 80 is occupied by something else, choose port 81 and click on OK, then in the following window click on “Next”.
- You will be now prompted to choose if you want to install Oracle XE as a part of the installation. Make sure that Archive Log are ticked and click on the Install button.
- After a minute or so you will be asked to choose if you want to install the Duacore Pro service. Click on “Yes”.
- At the Installation Complete window, click on “Next”, then on OK. At this point the Oracle database installation procedure will begin.
- ORACLE 11g EXPRESS EDITION INSTALLATION PROCEDURE
- On the InstallShield Wizard for Oracle Database 11g Express Edition welcome window, click on Next.
- Click on “I accept the terms in the license agreement” and click on “Next”, then “Next” again.
- When prompted to enter and confirm a password for the database, write the following password: oracle
- Confirm the password and click “Next”, then click on the Install button. When the install procedure is complete, click on the “Finish” button.
- When you see the “Database Initialization OK” window, click on “Next”.
- You are now requested to insert the StartPack file. Click on the “…” button, navigate to where the StartPack file is located on your computer and click on Next.
- You will be prompted to allow the Apache service through the Windows Firewall. Select all options (Private networks and Public networks) and click on the “Allow access” button. Complete the installation.
- You will be asked if you want to reboot the PC now. Click on "Reboot Now".
After the PC has rebooted, test all Dualog functionalities (send and receive emails, test internet surfing, register crew on board where applicable) and if you notice something out of ordinary, please contact your IT department or Dualog support @77621911
If this is not a new installation of Connection Suite and you possess an IMAP backup that needs to be restored, you can 
start the procedure anytime now. If you are preparing a reinstallation, remember to perform an IMAP backup before uninstalling Connection Suite.
If you are planning to install the Dualog ESET Antivirus solution on the Dualog PC, you can start the procedure anytime now.
Admin App Introduction
INTRODUCTION
| The Dualog Admin app is the enterprise mobility app that allows Dualog® Connection Suite™ administrative functions to be performed in a convenient, modern and safe manner. |
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FUNCTIONALITY
Functions currently available in the administration portal (dualog.net) will be alternatively available from the Dualog Admin app, and new functions might only be available in the app. This is to follow the trend that more and more users (and administrators) are using mobile devices (smartphones and tablets) instead of a personal computer.
Because the Admin app is focused on administrative tasks, it requires administrator authentication to function. The users will be the same as the ones that currently have access to administer their vessels in dualog.net. The initial functionality is the Email Quarantine Administration.
DOWNLOAD LINKS
The Admin App can be downloaded from the following locations:
Google Play:
https://play.google.com/store/apps/details?id=com.dualog.admin
App Store:
https://itunes.apple.com/kr/app/dualog-admin/id1322916600
Scan the QR code to download from the App Store or Google Play:
Crew Connection App introduction
INTRODUCTION
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Dualog Crew Connection App is for connecting to Dualog® Connection Suite™ Ship software when used onboard a ship with the service enabled. It provides authentication and internet usage control.
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KEY ELEMENTS
- Fair allocation of data capacity onboard, by management assigning each crew member a data volume (Mbyte) quota per month or week or day. There might also be a time limit per day, as well as the possibility of buying additional data.
This app allows the individual crew member to monitor data usage, providing full visibility and control over his quota.
- Quota allocation and email access require each crew member to use his/her credentials (email and password) provided by management.
This app makes it simple to use these credentials to logon and logoff mobile devices from Dualog® Connection Suite™ Ship.
- Dualog® Connection Suite™ Crew Email can be accessed directly from within the app when onboard.
DOWNLOAD LINKS
The Crew Connection App can be downloaded from the following locations:
Google Play:
https://play.google.com/store/apps/details?id=com.dualogapp.dualogapp
App Store:
https://itunes.apple.com/kr/app/crew-connection/id1139734652?l=en&mt=8
Scan the QR code to download from the App Store or Google Play:
