Dualog Portal - Getting Started
This article will provide step-by-step instructions on how to get started on Dualog Portal before accessing the available features.
- GETTING STARTED
- Register an account on Dualog Portal (For both existing and new customers)
- Request for an invitation to an organization.
- Accept the invitation (Under Procedure for invitee)
- You are all set to access the available features now!
For official feedback submission, please log in to Dualog Portal and submit a form located at the bottom right.
Access your personal Dualog page with your private login credentials, then click on the My Page tab and then on Internet Traffic.
What you see is a report of your internet usage. You may use this information to better understand how your internet traffic has been used.
Note: For privacy reasons, Connection Suite does not store information about the destination (i.e. what sites or services you've used). It only stores the amount of data, and from what device you've used this data
- Click the Internet Traffic tab.
- Choose From a date and To a date in the upper left part of the Search section.
- Click Search to see your Internet traffic for the selected period in the window on the next
Note: You may get more data in the sections Hire Summary and Transactions in the lower part of the window above.
Clicking on the Internet Status tab, you will also be able to see how much data you have consumed and how much data you have left in your account for the time being.
On this page, you will find the latest download links for Dualog Connection Suite. Click on the link related to the product you wish to download and select where you want to save the file on your PC.
- CONNECTION SUITE 3.0 FILES
|setup_x64_3.00.003.exe||502Mb||Full installer 64bit (x64), includes Oracle 11G|
|setup_x86_3.00.003.exe||484Mb||Full installer 32bit (x86), includes Oracle 11G|
|core_setup_3.00.003.exe||181Mb||Core setup, installs only Connection Suite|
|Upgrade_2.36-3.00.003.exe||74.4Mb||Upgrade from 2.36/2.38/2.39 to 3.00.003|
|Instant Vessel Kit 3.00 - 002||878Kb||Clean-up database to a fresh start (Specifically for 3.00.001 and 3.00.002)|
|Instant Vessel Kit 3.00.003||878Kb||Clean-up database to a fresh start (Specifically for 3.00.003)|
|Welcome Guide (Captain).pdf||291Kb||A quick guide on familiarizing with the new user interface|
|Welcome Guide (Crew).pdf||233Kb||A quick guide on familiarizing with the new user interface|
Click here to download the unattended versions of the same installers.
- OLDER VERSIONS
If you need an even older version of Dualog Connection Suite, please inquire Dualog Support at firstname.lastname@example.org.
Dualog Connection Suite consists of a standard package plus optional extensions. This document describes the requirements of different configurations of Dualog Connection Suite, as well as software requirements/support. This document is valid from Dualog Connection Suite version 3.0 and onwards.
- CORE INSTALLATION HARDWARE REQUIREMENTS
Please note that these requirements are a minimum.
IMPORTANT: If other applications are running on the same computer as Dualog Connection Suite, higher CPU, memory, and disk capacity apply.
The following requirements apply when running the Dualog Connection Suite Core service only:
|CPU||Intel® Core™ i3 or equivalent|
|RAM||Minimum 2 GB (recommended 4 GB)|
|DISK SPACE||The installation itself takes approx. 50 GB. In addition data storage (e-mail, log files, File Transfer, database, etc) must be added. HQ graded server disks are highly recommended.|
|I/O||Serial Ports, Network Adapters according to communication equipment requirements.|
When using the email services (Business Mail and Crew Mail), no further requirements apply to CPU and RAM, while disk requirements will increase. On average, the email services generates approx. 20 GB per year, while backup will add up this space multiplied by 4.
- NETWORK CONTROL
To avoid reduced throughput on internal traffic, a CPU with at least four cores is required. The following minimum HW recommendations apply:
|CPU||Intel® Core™ i5-2300+ or equivalent|
|DISK SPACE||Network Control stores data in the Oracle database, no specific HDD requirements|
|I/O||A minimum of two network interfaces: one connecting the ship’s LAN and the other the communications equipment.|
- SUPPORTED OPERATING SYSTEMS
Dualog Connection Suite Services and Extensions can run on the following Microsoft Operating Systems:
|Operating System||Connection Suite Supported|
|Windows 10 (64 bit)||YES|
|Windows 2008 Server SP2 (32 bit + 64 bit)||YES (*)|
|Windows 2012 Server (64 bit)||YES (*)|
|Windows 2012 Server R2 (64 bit)||YES (*)
KB2919355 and KB2919442 required
|Windows 2016 Server (64 bit)||YES (*)|
|Windows 2019 Server (64 bit)||
Compatible only with Dualog Connection Suite 2.39 and above.
|Additional Required Software (included in the latest Dualog installer)|
|Visual C++ Redistributable for Visual Studio 2015 Update 3|
|.NET Framework 2.0, 3.0, 3.5, or 4|
(*)We do not recommend Connection Suite installations on a Window Server that is also a domain controller.
In all server versions, we recommend that tests and pilots are done before a production rollout, as we are not able to guarantee that all architecture designs will provide the same results.
- SUPPORTED BROWSERS
The user interface in Connection Suite is mainly a Non-Flash based webpage and can be accessed via any computer connected to the ship's LAN. The following browsers are tested and highly recommended.
|Microsoft Edge (Chromium)||Latest version available|
|Mozilla Firefox||Latest version available|
|Google Chrome||Latest version available|
Important note: For user log-in and usage of the Internet, Quota Management, and CrewMail (Webmail), HTML5 is supported. Therefore, tablets and smartphones may be used by ship staff to access Connection Suite Services.