INTRODUCTION

The Dualog Client allows you to install the new Digital Platform services. The client can be installed on any client PC on board, as long as the system requirements are met.

Depending on the service you are planning to install, you may need to install the same client on different PCs on board i.e. you can have Dualog Protect on one PC and Dualog Drive on another PC. If unsure about where to install it, get in touch with us. We will be happy to help. 

PREPARATION STEPS

You will need a couple of things in place before you get started with the installation of the Dualog services.

• A valid account on the Dualog Apps portal.
• Download the latest Dualog link client installer.
• Ensure that the required machine has fulfilled all Dualog Link Client service's system requirements.
• Ensure that you have configured your firewall to allow:
  
  Protocol: TCP
  Ports: 443
  Direction: to and from
  Destination: apps.dualog.com and 93.188.232.76

If you use the Dualog Network Control service, the rule can be added directly on the Dualog Portal. Refer to the article Network Control: Firewall Rules if you should need extra assistance.

INSTALLATION

1. Run the “DualogClientInstaller.exe”
2. Follow the process, choosing the installation path and the service(s) you wish to install:
   • Dualog Drive
   • Dualog Protect
   • Dualog Access
   • Dualog Fetch
   • Dualog Endpoint Security
3. A Complete window will appear after it has successfully completed the installation > Click “Finish”.
4. The next step will be to activate the client.

ACTIVATION OF DUALOG LINK CLIENT (VIA ACTIVATION CODE)

Once the installation is completed successfully, you will be re-directed automatically to the following page:

1. Click on "Check connectivity" to perform the mandatory internet connectivity test.
2. Once the internet connectivity test is successful, click on "Activation Code" (Go here to troubleshoot a failure in one or more checks)
3. Input the activation code that must first be created on the Dualog Apps portal.
4. Click on "Activate"
5. Upon successful activation, the installation is now active and reflected on the Dualog Apps portal under Installations.

ACTIVATION OF DUALOG LINK CLIENT (VIA MANUAL LOGIN)

Once the installation is completed successfully, you will be re-directed automatically to the following page:

1. Click on "Check connectivity" to perform the mandatory internet connectivity test.
2. Once the internet connectivity test is successful, click on "Activation Code" (Go here to troubleshoot a failure in one or more checks)
3. You will be redirected to apps.dualog.com, where sign-in is required with a valid account.
4. Select the organization, and ship you are installing on, followed by an installation name before clicking on "Activate Client"
5. Click on "Activate" on the confirmation window.
6. Upon successful activation, you will see the confirmation message.

SHORESIDE CHECKS

Before moving forward, we need to check that the Dualog Cloud is “seeing” the new ship online.

• VERIFICATION ON DUALOG APPS PORTAL

1. Go to Installation, and confirm that the ship you have installed is “online”.
2. Verify that the required service(s) has/have been installed and shown.

If your ship is not listed or offline, please make sure all services are running. In case you are not able to get the ship online on apps.dualog.com, get in touch with Dualog Support.

      3. Click on the individual installed service(s) and confirm that the needful has/have been enabled as well. (Configurations or tasks would have to be pre-configured prior to this)

• Dualog Drive

• Dualog Protect

• Dualog Endpoint Security

• Dualog Access

If you have difficulties or have further inquiries on any of the above, get in touch with Dualog Support.