Dualog Portal - Dualog Alerts Setup

INTRODUCTION

The Dualog Alerts feature allows administrators to configure alerts for several Dualog services should specific errors or thresholds be encountered or reached. The alert notifications will be sent to all configured recipients.

Alerts configuration can be found at the bottom of the "Organisation" page.

The following will be demonstrated in this article:

• Overview of all configurable alerts
• Configuring an alert
• Adding the recipient(s)

OVERVIEW OF ALERTS

• Antivirus
  • Alert when a ship has an outdated Antivirus server.
    • Configurable threshold: 1 - 30 days.
  • Alert when a ship has outdated Antivirus clients.
    • Configurable threshold: 1 - 30 days.

• ConnectionSuite
  • Alert when Connection Suite has not connected to the Dualog Cloud for an extended period of time.
    • Configurable threshold: 60 - 2880 minutes.
      
      
  • Alert when there’s more than a predefined amount of crew signed on a ship.
    • Configurable threshold: 1 - 200 minutes. 

• DualogDrive
  • Alert when Drive detects an issue.
    • Configurable threshold: 15 - 2880 minutes.

• • Alert when a transfer has taken too long to complete.
    • Configurable threshold: 15 - 10080 minutes.

• DualogProtect
  • Alert when a device is trying to contact a malware (Command&Control/C2) server - Enable/Disable.
• Email
  • Alert when a ship does not have a recent IMAP server backup.
    • Configurable threshold: 2 - 30 days.

• Link
  • Alert when a Link Platform installation has been offline for an extended period of time.
    • Configurable threshold: 15 - 2880 minutes.

CONFIGURATION OF ALERTS

1. To enable an alert, first select its category from the list and a pop-up window will then appear where the applicable alerts and their parameters may be adjusted.
2. Save Changes

When the configured threshold has exceeded for an active alert, an email will be sent to all alert recipients.

ADDING OF THE RECIPIENT(S)

1. You may select "Add Alert Recipient" to add email recipients of your configured alerts as shown below:
   
   
2. When the recipient(s) is/are added, they will receive an email to verify that they want to receive future Dualog Alerts.
   
   
   
   
3. Proceed with the verification to receive the configured alerts.