INTRODUCTION
The Dualog Alerts feature allows administrators to configure alerts for several Dualog services should specific errors or thresholds be encountered or reached. The alert notifications will be sent to all configured recipients.
Alerts configuration can be found at the bottom of the Organisation page.
The following will be demonstrated in this article:
- Overview of all configurable alerts
- Configuring an alert
- Adding the recipient(s)
OVERVIEW OF ALERTS
ConnectionSuite Alert Parameters
| Alert | Description | Threshold |
|---|---|---|
| Connection Suite Connectivity | Alert when Connection Suite has not connected to the Dualog Cloud for an extended period of time. | 60 - 2880 min |
| Crew sign-on limit | Alert when there’s more than a predefined amount of crew signed on a ship. | 1 - 200 min |
Dualog Drive Alert Parameters
| Alert | Description | Threshold |
|---|---|---|
| Drive Detected issues | Alert when Drive detects an issue | 60 - 2880 min |
| Transfer not completed | Alert when transfer has taken too long to complete | 5 - 10080 min |
| Drive Move Package with missing destination | Alert when there is no installation destination available | |
| Threat detected in file | Alert when Drive has detected a threat in one of the files to be transferred. |
Dualog Protect Alert Parameters
| Alert | Description | Threshold |
|---|---|---|
| Devices with detected C2 Traffic | Alert when a device is trying to contact a malware (Command&Control/C2) server . |
Dualog Protect Alert Parameters
| Alert | Description | Threshold |
|---|---|---|
| Failing IMAP backup | Alert when a ship does not have a recent IMAP server backup. | 2 - 30 days |
Dualog Link Alert Parameters
| Alert | Description | Threshold |
|---|---|---|
| Link Platform Connectivity | Alert when a Link Platform installation has been offline for an extended period of time. | 15 - 2880 min |
SharePoint Integration Alert Parameters
| Alert | Description | Threshold |
|---|---|---|
| SharePoint Secret Expired | Alert when a sharepoint secret expires |
|
CONFIGURATION OF ALERTS
- To enable an alert, first select its category from the list and a pop-up window will then appear where the applicable alerts and their parameters may be adjusted.
- Save Changes
When the configured threshold has exceeded for an active alert, an email will be sent to all alert recipients.
ADDING OF THE RECIPIENT(S)
- You may select "Add Alert Recipient" to add email recipients of your configured alerts as shown below:
- When the recipient(s) is/are added, they will receive an email to verify that they want to receive future Dualog Alerts.
- Proceed with the verification to receive the configured alerts.
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