Dualog Identity - Your Dualog Account (For End Users)

INTRODUCTION

Your Dualog account gives you access to various work-related applications and services, both onshore and onboard vessels. This guide explains how to log in, manage your password, and keep your account secure.

LOGGING IN

Cloud Applications

To access cloud-based applications:

1. Navigate to the application you want to use
2. You will be redirected to the Dualog login page
3. Enter your email address (your Dualog username)
4. Enter your password
5. If multi-factor authentication (MFA) is enabled, complete the verification
6. You will be redirected back to the application

Ship-Side Applications

When onboard a vessel, to access ship-based applications:

1. Open the application on the ship's network
2. You will see a login page
3. Enter your email address and password
4. Complete any additional verification if required
5. You will be logged into the application

Note: You can only access ship-side applications on vessels you are currently signed onto.

FIRST-TIME LOGIN

If You Received an Activation Link

1. Click the activation link provided by your administrator
2. You will be logged in automatically
3. You will be prompted to set a new password
4. Choose a password that meets your company's requirements
5. If MFA is required, you will be prompted to set it up

If You Have Default Credentials

1. Log in using your email address as both username and password
2. You will be prompted to change your password immediately
3. Choose a new password that meets your company's requirements
4. If MFA is required, you will be prompted to set it up

MANAGING YOUR ACCOUNT

You can manage your account settings at https://crew.dualog.com

Changing Your Password

1. Go to https://crew.dualog.com
2. Log in if you haven't already
3. Go to Settings > Security > Change password
4. Enter your current password
5. Enter your new password (must meet your company's requirements)
6. Confirm your new password
7. Click Save or Change Password

Password Requirements

Your company may require passwords to:

• Be a minimum length (usually 8 or more characters)
• Include uppercase letters (A-Z)
• Include numbers (0-9)
• Include special characters ($, #, %, etc.)

You will see the specific requirements when setting or changing your password.

MULTI-FACTOR AUTHENTICATION (MFA)

MFA provides extra security by requiring a second form of verification beyond your password.

Available MFA Methods

Setting Up MFA

If your organization requires MFA, you'll be prompted to set it up on first login:

1. Choose your preferred MFA method
2. Follow the setup instructions for that method:

For SMS or WhatsApp:

• Enter your phone number
• Receive a verification code
• Enter the code to confirm

For Authenticator App:

• Download an authenticator app (Google Authenticator, Microsoft Authenticator, etc.)
• Scan the QR code shown on screen
• Enter the code from your app to confirm

Using MFA to Log In

1. Enter your email and password as usual
2. When prompted, provide your second factor:
   • SMS/WhatsApp: Enter the code sent to your phone
   • Authenticator App: Open the app and enter the current code
3. Click Verify or Submit
4. You will be logged in

Managing MFA Settings

To change your MFA method:

1. Go to https://crew.dualog.com
2. Go to Settings > Security > Authenticator App
3. You can:
   • Change your MFA method
   • Re-configure your authenticator app

VIEWING YOUR DEVICES

You can see which devices are signed into your account:

1. Go to https://crew.dualog.com
2. Go to Settings > Security > Devices
3. You will see a list of your active sessions showing:
   • Device type
   • Location
   • Last activity
   • IP address

Signing Out Remotely

If you see a device you don't recognize or want to sign out:

1. Find the device in your list
2. Click Sign Out or Revoke for that device
3. The session will be ended immediately

Security Tip: If you see unfamiliar devices, change your password immediately and contact your IT administrator.

FORGOT YOUR PASSWORD

Self-Service Reset (if enabled)

If your company has enabled self-service password reset:

1. On the login page, click Trouble signing in?
2. Enter your email address
3. Choose your reset method:
   • SMS: Receive a code on your phone
   • Personal Email: Receive a code on your personal email
4. Enter the verification code
5. Create a new password
6. Log in with your new password

Note: Self-service reset requires having a phone number or personal email registered to your account.

Contact Your Administrator

If self-service reset is not available or not working:

1. Contact your company's IT helpdesk or administrator
2. They can reset your password or generate a new activation link
3. Once reset, log in and set a new password

FORGOT YOUR EMAIL ADDRESS

If you've forgotten which email address you use for Dualog:

Email Reminder (if enabled)

1. On the login page, click Trouble signing in?
2. When asked for your email, click Forgot your email address?
3. Enter your phone number or personal email address
4. If it matches our records, your Dualog email address will be sent to you

Note: If email reminder is not enabled for your organization, you will see a message directing you to contact your company.

Contact Your Administrator

If email reminder is not available:

• Contact your company's IT helpdesk or administrator
• They can look up your account and provide your email address

TROUBLESHOOTING

Cannot Log In

Check your credentials:

• Verify you're using the correct email address
• Check caps lock is not on
• Try resetting your password

Account issues:

• Your account may be disabled - contact your administrator
• You may not be assigned to the current vessel (for ship-side access)
• Your contract dates may have expired

MFA Code Not Working

For SMS/WhatsApp:

• Ensure your phone number is correct
• Check your phone has signal/data
• Wait for the code (may take a minute)
• Request a new code if the first doesn't arrive

For Authenticator App:

• Ensure your phone's time is set correctly (codes are time-based)
• Use the most recent code (they change every 30 seconds)
• If still not working, contact your administrator to reset MFA

KEEPING YOUR ACCOUNT SECURE

• Never share your password with anyone
• Use a unique password that you don't use elsewhere
• Enable MFA if it's optional for extra security
• Sign out when using shared computers
• Review your devices regularly and revoke unknown sessions
• Report suspicious activity to your administrator immediately

GETTING HELP

If you need assistance with your Dualog account:

1. Contact your company's IT helpdesk first
2. They can assist with most account issues
3. For technical problems, they can escalate to Dualog support

RELATED ARTICLES

• Introduction to Dualog Identity
• Password Policies and MFA