Dualog Identity - User Activity and Audit Logs

Andrea

January 30, 2026 18:47

INTRODUCTION

Dualog Identity provides comprehensive logging of authentication events and user activity. This helps administrators monitor security, troubleshoot issues, and maintain compliance with regulatory requirements.

WHAT GETS LOGGED

Authentication Events

Successful logins
Failed login attempts
Password changes
MFA enrollment and verification

Ship-Side Activity

When activity logging is enabled for ship integrations:

All logins on the ship-side identity server
IMAP and SMTP commands
Dualog Ship UI configuration changes

ACCESSING USER ACTIVITY

Overview Dashboard

Log in to https://apps.dualog.com
Navigate to Ship Staff
Click on the User Activity tab

The overview displays key metrics about authentication activity across your organization.

Detailed Activity Dashboard

For deeper analysis:

From the User Activity tab, click View all user activity
A new tab opens with the comprehensive activity dashboard

Dashboard Features

The detailed dashboard allows you to:

Filter by date range: View activity for specific time periods
Filter by user: Search for specific user activity
Filter by event type: Focus on specific event types (logins, failures, etc.)
Filter by vessel: View activity from specific ships
Search: Find specific events or patterns

ENABLING ACTIVITY LOGGING FOR SHIP INTEGRATIONS

By default, ship-side authentication events are logged. For additional logging of specific integrations:

When creating or editing a ship OIDC integration
Enable the Log user activity option
Save the integration

This logs all authentication events for that specific application.

USE CASES

Security Monitoring

Detect suspicious activity:

Multiple failed login attempts for a single user
Logins from unusual locations or IP addresses
Off-hours authentication attempts

Investigate incidents:

Trace user activity during a specific time period
Identify which systems a user accessed
Verify user actions for compliance

Troubleshooting

User cannot log in:

Check for failed login attempts
Verify the user's account is active
Confirm the user is signed onto the correct vessel (for ship-side access)

Integration issues:

Monitor authentication attempts for specific applications
Identify patterns in failures
Verify tokens are being issued correctly

Compliance

Audit trail:

Demonstrate individual accountability
Provide evidence of access controls
Support regulatory requirements

Reporting:

Generate activity reports for specific periods
Document user access patterns
Export data for compliance audits

TROUBLESHOOTING

No activity showing for a vessel

Verify the vessel has connectivity
Activity syncs from ships when connected
Check if activity logging is enabled for ship integrations

Cannot find specific user activity

Try different date ranges
Search by email address
Check if the user exists in the system

Dashboard not loading

Clear browser cache
Try a different browser
Contact Dualog support if issue persists