FIREWALL WHITELISTING

Dualog® Protect has its own set of system requirements that must be met in order for an installation or deployment to be successful.

Client registration and client-server communication require an internet connection. A functioning DNS server configuration is also required to ensure a smooth operation. If DNS traffic is blocked, a custom DNS entry, to resolve "apps.dualog.com" as described below, is required to complete the installation and registration. The following destinations must be reachable in order to register the client to the Dualog Cloud:

Destination: apps.dualog.com
IP address: 93.188.232.76
Port(s): 443
Protocol: TCP/UDP

Dualog® Protect uses different IP addresses according to your chosen tier. Make sure the following is whitelisted:

• Secure: 93.188.235.5 | 93.188.236.5
• Basic: 93.188.235.6 | 93.188.236.6
• Moderate: 93.188.235.7 | 93.188.236.7
• Strict: 93.188.235.8 | 93.188.236.8
• Blacklist: 93.188.235.9 | 93.188.236.9
  (to make it easy you may want to whitelist 93.188.235.0/24 and 93.188.236.0/24)

Port(s): 15353
Protocol: TCP/UDP

SUPPORTED OPERATING SYSTEMS

The following operating systems are supported:

• Windows 7 SP 1 (*)
• Windows 8.1 (*)
• Windows 10 (version 1607) or later
• Windows Server 2008 R2 SP1 (*)
• Windows Server 2012 SP1 (*)
• Windows Server 2012 R2 (*)
• Windows Server 2016 or later

 (*) Microsoft Visual C++ 2015 (x86) is required for Windows 8.1/Server 2012 R2 and older. Do make sure it is installed. For more information, please check Microsoft documentation.

SUPPORTED WEB BROWSERS

Registration page (localhost:5000)

Browsers tested OK:

• Firefox
• Chrome

Browsers not fully supported but functioning:

• Internet Explorer
• Microsoft Edge
• Other browsers (Ex Safari) have not been tested.

Shore Portal apps.dualog.com

Supported browsers:

• Firefox
• Chrome
• Microsoft Edge

Browsers not supported:

• Internet Explorer
• Safari (not tested)