Introduction

In this guide, you will learn about how to set up and use the Dualog Mail mobile application to access your emails. Do note that the Dualog Mail mobile application only applies to emails for seafarers i.e. individual users and not role-based accounts such as the Master, Chief Engineer etc. This guide will cover the following areas:

• First time login
• Setting up multi-factor authentication

If you want to set up push notifications for the Dualog Mail mobile app, you may refer to this guide: https://support.dualog.com/hc/en-us/articles/15253329669404-How-to-Enable-Push-Notifications-for-the-Dualog-Mail-Mobile-App

First time login

Before proceeding with the following steps, please make sure that you have your account username and password, which would have been provided by your shipping company. Alternatively, your company may have sent you an activation link. If you experience any difficulties or have questions, please contact your shipping company for assistance.

Step 1: Download and install the Dualog Mail mobile application

You may access the Dualog Mail mobile application by downloading it from the Apple App Store and Google Play Store respectively.

Step 2: Activate your account

Activate your account by opening the Dualog Mail mobile application and logging in with the username and password that your company has shared with you. Alternatively, if you have been sent an activation link, activate your account by clicking on the link.

After logging in for the first time, you'll be prompted to set a new password according to your company's password policy. To ensure your account's security, it is good practice to create a strong, unique password that you don't use elsewhere.

Once you have set a new password, you will now be able to access your email inbox and read your emails.

Setting up multi-factor authentication

In order to improve the security of seafarer email accounts, Dualog Mail also supports multi-factor authentication (MFA), which adds another layer of identity verification on top of your username and password.

You have two options to add MFA to your account when using Dualog Mail: Time-based One-Time Password (TOTP) via an authenticator app e.g. Google Authenticator, Microsoft Authenticator etc., or using a phone number to receive a WhatsApp or SMS message. If enabled, you will need to set up your MFA after resetting your password for the first time after activating your account.

When setting up the MFA for the first time, you can select your preferred method. It is recommended to use the TOTP method via an authenticator app so that you will be able to perform the MFA even if you do not have access to SMS or WhatsApp.

Setting Up MFA Using TOTP

1. Select the Authenticator App option when prompted.
2. Select "Link Authenticator App"
   
3. Copy the code that appears, and paste it into your authenticator app e.g. Microsoft Authenticator, Google Authenticator, Aegis etc.
   
4. Complete the setup process in your authenticator app. Once the setup is complete, you should see a 6-digit code that will refresh itself over time.
5. Go back to the Dualog Mail app and paste the code from your authenticator app into Dualog Mail app.
6. In the next step, be sure to note down your recovery codes. These codes can be used in case you lose access to your authenticator app e.g. you lose your device.
   
7. After you have noted down your codes and clicked next, you will be logged out of the Dualog Mail app. Upon next login, reenter the 6 digit code from your authenticator app and you will be able to begin using the application.

Setting up MFA Using your phone number

If you choose the phone number option, you will be asked to select your country and provide your local mobile number to set up MFA via a one-time password (OTP).

You can then choose between WhatsApp or SMS as your authentication method. You can switch between these options whenever prompted for an MFA token in the future. Do note that if you select SMS as your authentication method, you may not be able to use it at sea where there may not be access to SMS. If you choose WhatsApp, you will not be able to access your MFA in areas where WhatsApp is not accessible. For these reasons, we highly recommend using the TOTP option above.

Once you have selected your preferred method, you will receive an OTP. Paste the OTP you have received into the Dualog Mail mobile app to verify the code. The example below shows the WhatsApp method.

Once you have verified your OTP, you may begin to start using the Dualog Mail app. Congratulations, you now have access to your Dualog Mail account!

Additional Note

Dualog Mail's platform interface is in English. However, the integrated webmail supports multiple languages for your convenience.

Should you have any questions or need help during your initial login, please contact your shipping company for further assistance.

We hope you enjoy using Dualog Mail!