Introduction

This article will guide you through getting started with Dualog Quota and configuring quota policies for your vessel(s).

The following topics will be covered:

• Prerequisites
• Dualog Quota overview
• Volume Quota (Price List & Purchasing Limits)
• Time Quota (optional)
• Ship Setup – how to enable volume and/or time quotas across the fleet or for individual vessels

Pre-Requisites

• Dualog Network control must be enabled on the vessel that will be equipped with quota.
• Dualog Network control must be configured with relevant firewall rules with user group authentication.
• A Dualog portal account equipped with owner role.

Dualog Quota

1. Access and login to the Dualog portal with a valid account.
2. On the top left corner > Click on connection suite > Quota

Purchasing limit (volume quota)

This feature sets the minimum and maximum purchase values for seafarers, determining the smallest amount they can buy per transaction and the maximum allowed per month.

1. To edit the values, click on Edit 

2. Fill in the currency abbreviation (default: USD), followed by both the maximum and minimum purchase limit.

   For example: USD - Minimum Purchase: $10, Maximum Purchase (per month): $200

3. Save changes.

Disclaimer:

If the currency is changed at a later stage, all historical data will also be updated to reflect the new currency. While the numerical values remain unchanged, this may cause confusion if quota was previously purchased using a different currency.

It is therefore important to choose the currency carefully from the outset and maintain consistency to avoid misunderstandings among users.

Price list (volume quota)

Configuring price lists can vary in complexity, depending on the fleet’s communication setup, user groups and, most importantly, the airtime data packages in use.

Price lists are configured exclusively through the shore portal. Onboard vessels, users can only view and use the available price lists when purchasing quota; they cannot be modified locally.

A price list defines the pricing structure assigned to specific user groups (e.g., Crew, Captain, Business) or connection types (e.g., Starlink, VSAT, FBB).

This concept is similar to how mobile data plans are typically structured.

Price list configuration

1. Under Price list > click on Add Price list.
2. Under Price list date, click on Add Price change.
3. Configure the following:
   • Start date of this price list
   • Value of free quota
   • Period (Monthly/Weekly/Daily)
   • Allowance purchase (Optional)
   • Price per MB (Optional)
4. Save
   
   
5. Under Price list targets > Add specific target.
6. Specify the carrier, method, accounts group
   • Carrier: The available and supported carriers
   • Method: The available carrier profile(s) previously configured by the user
   • Account Group: The user group that will be assigned to this price list.

• Price List Date: Indicates the validity period of the prices, including the company's set price per MB of traffic, the provision of free quota, and whether purchasing extra quota is permitted.
• Price List Target: Specifies the communication equipment for which the price list is applicable, along with any specific CS Group it may apply to. While multiple rules can be added, simplicity is advised. Price lists can be applied either fleet-wide or to a specific ship.

Note:

Please note that the options available in the drop-down menus under "Method" and "Account" groups are determined solely by the configurations made at the organizational level and are aligned with the customer's specific requirements within the Dualog system.

By selecting ALL for each field, this will indicate that this price list will be applicable to all groups and carriers.

EXAMPLE 1

This indicates that all accounts within the 'Crew' account group will be subject to the same price list, irrespective of the available carriers onboard the vessel. Put differently, crew members can access internet services using VSAT, FBB, or even Iridium Certus if these carriers are available and configured in the Dualog system.

7. Add a Description to the newly created price list > click on Save and close.

8. Your new price list is now created and available!

Time Quota

Time quota limits the amount of time seafarers can spend surfing on the internet on a daily basis. The value is defined in minutes daily for each user group.

Ship setup - Enabeling Quota (fleet wide or ship-level)

• Global Settings: Enable/disable Quota for Stationary/Roaming users. (Default is Disable)
• Individual Ship Settings: Alternatively, quota can be enabled or disabled on a ship level. (This will override global settings)

To enable or disable quota for individual ship:

1. Click on + Ship setting button and select the designated ship.
2. Save