Dualog Business Mail - Message Log (Quarantined, Pending, Sent)

INTRODUCTION

This article will provide step-by-step instructions to check Quarantine Messages, Pending Messages, and Sent messages in Dualog Portal.

• Quarantine Messages - Messages that exceed the allowed message size on a company's filter and require manual release. (Click here to access the Quarantine feature and its settings)

Note: If the Quarantine feature is not enabled, emails will be rejected if they do exceed the allowed message size on a company's filter

• Pending Messages - Messages received have passed through the various filtering mechanisms and checks within a company's configurations and awaiting download to the intended vessel(s).
• Search for Messages - Useful for email investigations to identify messages that could potentially be blocked due to specific filtering mechanisms in a company or have been successfully sent or received to and from a vessel.

QUARANTINED MESSAGES

When an email has been quarantined, the sender, recipient, and ship postmaster will receive a Quarantine Notification. (Click here for the settings)

This needs to be approved manually by an administrator, through the Dualog Portal, where a quarantined email can be released or rejected accordingly.

1. Log in to Dualog Portal with the appropriate credentials > Select Quarantine Messages
2. Check and select the Quarantine Message(s) required to be released or rejected.
   
   • Show Headers can be selected to verify the headers within an email for more information.

PENDING MESSAGES

1. Log in to Dualog Portal with the appropriate credentials > Select Pending Messages
2. Check on the latest pending message(s) for a vessel and reject if necessary.
   
   • Show Headers can be selected to verify the headers within an email for more information.

MESSAGE SEARCH

1. Log in to Dualog Portal with the appropriate credentials > Select Search for Message
2. Set all necessary settings (Date range, time,  vessel, to ship or from ship) > Search
   
   • Click on Message Details to specify the search even further.