Dualog Connection Suite - Freeing up Disk Space

INTRODUCTION

In certain instances, extended usage of the Dualog environment on the server may result in excessive disk space consumption. This article provides guidance on identifying and removing unnecessary files to reclaim storage capacity.

Additionally, a simple script is provided at the end of this document to automate the process of freeing up space on the main Hard Disk.

PROCEDURES

1. Save the attached file to desktop and rename it as a batch file (eg. cleanup.bat)
2. Click on the Start button in Windows, then select Programs or All Programs on the menu that appears, then Dualog, then Connection suite, then Support.
3. Click on 'Stop Connection Suite services' and wait for tasks to finish. (You will see 'Press any key to continue' once task has finished).
4. Click on the Start button in Windows, then on Programs or All Programs, then Oracle Database 10G or 11G, then Stop Database. Wait for the task to complete.
5. Now right click on the script file you preemptively renamed and select 'run as administrator'. Wait for the task to complete.
6. Click on the Start button in Windows, then on Programs or All Programs, then Oracle Database 10G or 11G, then Start Database.
7. Click on the Start button in Windows, then select Programs or All Programs on the menu that appears, then Dualog, then Connection suite, then Support, then Start Connection Suite services.
8. If the above does not free up enough disk space, please proceed with the following manual deletion procedure.

ADDITIONAL CHECKS AND DELETIONS

The following files/folders are safe to be manually deleted.

ASSESSING THE MAIL STORE

If the above does not free up enough disk space 

Checking mail store size

The mail store contains IMAP emails utilized by your users.

• Please check if the mail store is taking up a lot of space
  For standard installations, the mail is usually located at c:\dualog\mail store
• Please DO NOT manually remove data from this folder 
  Doing so is likely to break your mail server environment.

Working with a large mail store

If the mail store consumes a substantial amount of space on your drive, you may want to explore the options below:

• Adjusting mail retention for mail accounts
  Mail accounts may be configured to never delete old mail. Older IMAP accounts may therefore accumulate a lot of data. By changing the retention span setting for these accounts, the system will automatically clean up older mails and free up space.  The necessary configuration change, can be done on the Dualog Portal.
• Upgrading to a larger drive 
• Moving the mail store to a different drive

Should you need help or advise with any action, please reach out to Dualog Support.