Dualog Portal - Hardware ID Reset

INTRODUCTION

Each time the Dualog Connection Suite is uninstalled from one server and reinstalled on a different server, whether onboard a ship or at an office, it is necessary to manually confirm the new server onshore. This process is vital to prevent the possibility of having multiple installations of our services running on the same vessel or office account.

When a Dualog Connection Suite installation requires a Hardware ID reset, attempting to connect on the new server will result in an error message stating "Connection blocked by the Dualog Cloud."

Note: This procedure is not necessary when installing Dualog Connection Suite for the first time.

RESET THE HARDWARE ID FOR A SHIP

1. Login to Dualog Portal with an admin account with enough privileges to reset the hardware ID of a ship.
2. Go to Connection Suite > CS Ship Setup (Alternative Direct Link)
3. Select the vessel requires a reset of the Hardware ID.
4. Under the General tab > Ship Info > Click on "Reset Hardware ID"
5. The user will be prompted with a confirmation message > Click on "Reset Hardware ID" to proceed.
6. The Hardware ID for the intended Vessel or the office installation is now reset.

The user may try connecting from the new installation and verify that the previous "Connection blocked by the Dualog Cloud " error message is now gone.

New Hardware ID will be registered upon a successful connection from the new installation.