Dualog Portal - Connection Suite Account Password reset

INTRODUCTION

This article will describe how to perform the password reset on an account on Dualog Portal, where you will need an account with the role "Owner" to perform the task. 

For new account creation and both deactivation/reactivation of existing accounts, click here.

STATIONARY ACCOUNTS (SHIP)

1. Log in to the Dualog Portal
2. Go to Main Menu > Ship Staff
3. Select the Ship Accounts tab ( Direct Link )

4. Locate the account. 

   You may type the whole or part of account name in to the search field to limit results
   

5. Click anywhere on the account row to select it. This will open the Account settings page
6. Click on Reset password 
   
7. Click on Confirm to accept the password reset action
   
8. This will set a temporary password for the account. The password is the same as the email of the account.
   
   
9. Click Done to close the window.
    
10. Alternatively, if you wish to manually set the password, Click on Change password
    
    
11. Fill in the new password or click Generate Password to have it automatically filled in 
12. Click on Change Password to update the new password
13. This will open the password update confirmation screen
14. You may click on the View Icon to see the password, and/or click on  the Copy Icon to copy the password to the clipboard.
    
    

ROAMING ACCOUNTS (CREW)

1. Log in to the Dualog Portal
2. Go to Main Menu > Ship Staff
3. Select the Crew Accounts tab ( Direct link )
4. The remaining steps to set/reset the password, is exactly the same as in the previous section.
   Please follow steps #4 to #14 in the section Stationary Accounts above.

SELF PASSWORD RESET FEATURE (FOR SHIP CONNECTION SUITE ONLY)

1. The Ship Connection Suite version needs to be on 3.0 at the minimum (Click here for latest download links)
2. Click on the following for the respective articles
   • Crew Self Password Reset - Connection Suite 3.10 & Above
   • Crew Self Password Reset - Connection Suite 3.0